FAQ

Overview of Our Process

We try to keep things simple. You can submit your artwork on the Cart page of the Shop, or via [email protected]. We then analyze your files, create a production proof, and get final approval from you. After that your order gets submitted to the production timetable for printing. Turnaround is dependent on the product. Finally, we ship your product to you.

Ordering Information

I don't have artwork or I'm not sure about what I have. Can you help?

No problem. We offer free graphic design, so whether you send us files or not, you can rely on us to come up with a final graphic you’ll love.

How can I send you artwork files?

If you’re ordering through the Shop, you can attach a file at the bottom of the Cart page. Or you can simply send your order inquiry and files directly to [email protected].

How do you accept payments?

If you order through the Shop, you’ll be redirected to a PayPal portal for the actual transaction—and, no, you don’t need a PayPal account. If you order direct over the phone or email, you will be emailed an invoice with a link to pay. Major credit cards are accepted in either instance. Alternatively, you can mail us a check to Big Media Printing.

When will my card be charged?

Your card will be charged when you choose to pay, whether that is on our website via PayPal, or through an electronic invoices email. For check payments, please remit to our corporate address.

Do you charge sales tax?

Only if you are in Minnesota, where Big Media Printing is based. If that’s the case it’s an additional 6.875% on top of your order.

Can you rush my order?

Yes! We offer three options: guaranteed shipping in 3 days (25%), 7 days (20%), or 10 days (15%). If ordering through the shop, the option is available at the checkout page.

Our Guarantee and Refund Policy

If you are unhappy with your order, we will reprint at no extra charge, guaranteed. Please reach out to us if there are any problems so we can work to fix them.

Can I cancel or refund my order?

We will do a full refund only if we haven’t started printing. If there is any issues that arise past that point we will do everything we can to make it right.